Frequently Asked Questions
kraiya FAQ — Answers to all your questions
Learn everything about opening an account, claiming bonuses, depositing via bKash, cricket betting and safe gaming.
Welcome to kraiya. On this FAQ page we have arranged the most frequently asked questions from Bangladeshi players into five topic-based groups — Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. If you do not find an answer, contact us via 24/7 live chat.
Section 01
Account and Registration
To open an account at kraiya you need an active mobile number, a password and your date of birth. Fill in the registration form and verify with the OTP sent to your mobile. Enter accurate details — your identity may be verified at the time of withdrawal. Make sure you are at least 21 years old.
No, one person may hold only one kraiya account. Creating multiple accounts is a violation of our terms and may result in account suspension or bonus cancellation. If you run into any issue, let us know directly via live chat.
Use the "Forgot your password?" option on the kraiya login page. An OTP will be sent to your registered mobile number, which you can use to reset your password. If the problem persists, reach out to our support team via 24/7 live chat.
Contact details can be updated from account settings. However, for changes to core identity information such as your name or date of birth, you will need to contact the support team. Identity verification documents may be required.
kraiya is a safe and reliable platform. We use SSL encryption and keep your personal information secure. Payment options via bKash, Nagad, Rocket and Upay are available for Bangladeshi players, along with 24/7 support in Bengali.
Section 02
Deposits and Withdrawals
Deposits from bKash to kraiya are generally instant — in most cases the amount is credited within seconds. Rarely, it may take a few minutes due to network congestion. If the deposit has not arrived within 30 minutes, share the transaction ID with us via live chat.
The minimum deposit at kraiya is ৳100 — the same for all payment methods. The minimum withdrawal amount is ৳1,000. Before withdrawing, make sure your balance has met the wagering requirements.
Go to the cashier section of kraiya and select the "Deposit" option. Choose Nagad or Rocket, enter the amount and make the payment to the provided merchant number. Once the transaction is complete, confirm it with the payment ID. Upay works the same way.
Withdrawal processing at kraiya generally takes 15 minutes to 2 hours. This timeframe applies to all methods — bKash, Nagad, Rocket and Upay. In rare cases it may take longer due to banking congestion.
kraiya itself does not charge any extra fees for deposits or withdrawals. However, bKash, Nagad or Rocket may apply their own transaction charges as determined by the mobile banking provider's terms. Check your provider's charges before making a payment.
If a withdrawal has been pending for more than 2 hours, contact us directly via live chat and provide the withdrawal ID and relevant details. Our team will review the matter promptly and resolve it. If a withdrawal is cancelled, the funds are automatically returned to your kraiya wallet.
Section 03
Games and Gameplay
To bet on BPL matches at kraiya, go to the Cricket section and select an ongoing or upcoming match. You can place bets on various markets including match winner, toss, top batsman or over/under. Check the odds and stake before confirming your bet — confirmed bets cannot be changed.
Yes, kraiya is fully mobile-friendly. Slots, live casino and sports betting can all be enjoyed equally from any Android or iOS smartphone browser. No separate app download is needed — just log in directly on the website.
Yes, kraiya's live casino section features real-time streaming games from top providers such as Evolution Gaming and Ezugi. Professional dealers run the games live on camera — various games are available including Baccarat, Roulette, Blackjack and Andar Bahar.
RTP (Return to Player) is the average rate at which a game returns to players from total bets placed over the long term. A higher RTP means theoretically more returns. However, it is a statistical average — results may vary in the short term and it does not guarantee any winnings.
kraiya uses games only from accredited software providers who ensure fair results through Random Number Generator (RNG) technology. Fair play is ensured across games from top studios such as PG Soft, Pragmatic Play, JILI and Spribe.
Section 04
Bonuses and Promotions
kraiya offers new players a 150% bonus on their first deposit up to a maximum of ৳15,000. For example, deposit ৳1,000 and you will receive a ৳1,500 bonus — bringing your total balance to ৳2,500. The bonus is added automatically, no separate code is needed.
A wagering requirement means you must place bets totalling a specific multiple of the bonus amount before you can withdraw it. The wagering requirement for the welcome bonus at kraiya is 15x. If you receive a ৳1,500 bonus, you need to place a total of ৳1,500 × 15 = ৳22,500 in bets before withdrawing.
The validity period of each bonus is stated in the offer's terms. Generally, wagering must be completed within a set time after the bonus is credited to your account. Any unused bonus will be automatically removed after expiry. See the terms and conditions page for details.
The kraiya VIP program has 5 tiers — Bronze, Silver, Gold, Platinum and Diamond. Tiers are upgraded through regular play and weekly cashback is available: up to Bronze 0.3%, Silver 0.6%, Gold 0.9%, Platinum 1.2% and Diamond 1.5%. No separate registration is needed.
Yes, kraiya offers limited-time promotions during Eid, Pohela Boishakh, Victory Day and other special occasions. These offers are posted on the promotions page and sent by email. Ask via live chat so you do not miss the latest offers.
Section 05
Safety and Responsible Gaming
kraiya is for individuals aged 21 or older only. Date of birth must be provided at registration to confirm age. Keeping minors away from gaming is our policy and we follow it strictly.
Yes, kraiya takes responsible gaming seriously. You can request a deposit limit, a temporary break or self-exclusion through the support team. Let us know via 24/7 live chat and we will take action as quickly as possible.
kraiya uses SSL (Secure Socket Layer) encryption to keep all data secure. Your personal information is not shared with third parties (except where legally required). See our privacy policy page for full details about our privacy practices.
If you are spending more than your budget, playing repeatedly to recover lost money, or gaming is disrupting your daily life — these are possible signs of addiction. You will find more information and support on kraiya's responsible gaming page. Let us know via live chat if you need help.
For the fastest resolution, use the 24/7 Bengali live chat — a chat can be started from any page on the site. For less urgent matters, email us at [email protected]. Our team is always ready to help in Bengali.
Still have questions?
Our Bengali support team is with you 24 hours a day, 7 days a week. Start a live chat right now or send us an email.
Email: [email protected]