kraiya Privacy Policy

1 What Information We Collect

kraiya collects the following types of information to ensure service for users and to maintain the security of the platform.

1.1 Personal Identification Information

When you register with kraiya, we collect your name, date of birth, email address, mobile number, and your residential address in Bangladesh. This information is used to create a secure account and to verify your identity.

1.2 Identity Verification Information

In accordance with platform rules, we may collect copies of your National Identity Card (NID), passport, or driving licence to verify your identity. This information is used solely for the verification process and is stored under the highest security measures.

1.3 Financial Information

To process deposits and withdrawals, we store your bKash, Nagad, Rocket, or Upay account number and transaction history. However, full card number details are never stored on our servers.

1.4 Usage Information

Information about how you spend time on the kraiya platform, which games you play, when you log in, and which pages you visit is collected automatically. This information is used to improve your experience and to ensure responsible gaming.

1.5 Technical Information

Your device's IP address, browser type, operating system, and device identifier information is collected. This helps ensure the security of the platform and prevent fraudulent activity.

2 Purpose of Information Collection

kraiya collects and uses your information only for the following specific purposes:

• To create and manage your account
• To process deposits and withdrawals
• To verify your identity and prevent fraud
• To provide 24/7 Bengali live chat support
• To personalise your preferences and gaming experience
• To ensure responsible gaming and monitor risk
• To inform you about relevant promotional offers and bonuses
• To improve the platform's technology and strengthen security
• To fulfil legal and regulatory obligations

We will not use your information for any purpose beyond those stated above. Before using your information for any new purpose, we will notify you and, where required, obtain your consent.

3 Data Storage and Security Measures

kraiya uses the highest industry-standard technology and methods to keep your information secure. Our security infrastructure consists of the following elements:

3.1 Encryption Technology

Your personal and financial information is transmitted using SSL (Secure Socket Layer) encryption technology. This prevents any third party from intercepting or reading your data.

3.2 Access Control

Only authorised personnel have access to your information. Each staff member's access is limited to the scope of their work and is reviewed regularly.

3.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for up to five (5) years to fulfil legal obligations.

3.4 Security Audits

Our systems undergo regular security audits. If a security breach occurs, we will immediately notify affected users and take the necessary steps.

4 Sharing Information with Third Parties

kraiya never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Authorised payment gateways such as bKash, Nagad, Rocket, and Upay receive only the information necessary to complete transactions.
• Technology Partners: Software and service providers required to operate our platform may receive limited information within the scope of their work.
• Legal Authorities: Information may need to be provided to relevant authorities due to court orders, lawful investigations, or legal obligations.

Each third party is bound by a confidentiality agreement with kraiya and may only use the information necessary for their specific task.

5 Cookies and Tracking Technologies

The kraiya website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They are essential for maintaining your login session and ensuring security.

5.2 Functional Cookies

These cookies remember your preferred language, game settings, and personal preferences, so you do not have to reconfigure your settings every time you log in.

5.3 Analytics Cookies

These cookies are used to analyse platform usage and improve the quality of our service. The information collected is used for statistical purposes and does not directly identify you.

You can control cookies by changing your browser settings. However, disabling certain cookies may affect your ability to use some features of the website.

6 Your Rights and Choices

As a user of kraiya, you have the following rights regarding your own information:

6.1 Right to Access Information

You can request at any time to see what information we hold about you. We will generally respond to this request within 30 working days.

6.2 Right to Correct Information

If any information we hold about you is incorrect or incomplete, you can request a correction. Some information can be updated directly in your account settings.

6.3 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, we may be required by law to retain certain information.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time. However, it is not possible to stop important account-related messages from being sent.

7 Protection of Minors' Information

kraiya is a platform for users aged 21 and above only. We do not knowingly collect personal information from any minor. Age verification is in place during the registration process.

If we are informed that information has been collected from a person under the age of 21, we will immediately close that account and permanently delete the relevant information.

8 Response to Data Breaches

In the event of a security breach, kraiya will follow these steps:

• We will carry out an assessment within 72 hours of the incident being identified.
• Affected users will be notified as quickly as possible by email or message.
• Transparent information will be provided about the nature of the incident, its impact, and the steps we have taken.
• Additional security measures will be put in place to prevent such incidents in the future.

9 International Data Transfers

kraiya primarily operates in Bangladesh. Our servers and data processing systems are operated in secure data centres.

If data needs to be transferred internationally for any technical or operational reason, we will ensure that the data protection standards of the receiving country are consistent with our policy.

10 Policy Changes and Updates

kraiya reserves the right to amend or update this Privacy Policy at any time. If significant changes are made to the Policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the website.
• The "Last Updated" date in the updated policy will be changed.

If you continue to use the platform after the changes are published, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you review this policy regularly.

11 Applicable Law and Jurisdiction

This Privacy Policy will be governed and interpreted in accordance with applicable laws of Bangladesh. Any dispute under this Policy will be resolved in the appropriate courts of Bangladesh.

If any part of this Policy is declared unlawful or unenforceable by law, all remaining parts will remain fully effective.