🛡️ Safe and Responsible Betting

kraiya's Responsible Gaming — Your Safety Is Our Priority

kraiya believes that entertainment should always be safe and controlled. Our responsible gaming tools and guidelines will help you enjoy within your limits.

Our Commitment

We are dedicated to ensuring player wellbeing

kraiya is more than just a betting platform — it is your trusted companion. We ensure that every player can play consciously, safely, and with enjoyment.

Age Verification

Only individuals aged 21 or above may open an account at kraiya.

Safe Environment

Your information is kept secure through SSL encryption and a safe payment gateway.

24/7 Support

Reach our support team at any time via live chat in Bengali.

Limit Setting

You have the ability to control your deposit, betting, and session limits yourself.

Protection Tools

kraiya's Responsible Gaming Tools

Our platform has several effective tools that help you play in a controlled and safe manner. These tools can be activated from your account at any time.

Deposit limit

You can set a maximum daily, weekly, or monthly deposit amount. Once set, this limit takes effect immediately. To increase the limit, a 24-hour wait applies — to decrease it, the change is immediate.

Time-Out Feature

If you feel you need a break, you can take a time-out for 24 hours to 30 days. During this period your account will be completely suspended and no betting will be possible.

Self-Exclusion

If you need a long-term break, choose the self-exclusion option. Self-exclusion can last from 6 months to 5 years. During this period, logging in or betting will be completely disabled.

Betting Limit Setting

Decide in advance the total amount you can wager within a set period. This limit is automatically applied to your account and prevents excessive betting.

Session Time Limit

Set a limit on how long you play in one sitting. Once the set time is up, the session will end automatically. This prevents spending too much time and supports healthy habits.

Support and Advice

For any gambling-related concerns, contact our 24/7 live chat or reach us at [email protected]. Our trained team is always ready to assist you in Bengali.

Age Limit

For ages 21+ only

kraiya is strictly for individuals aged 21 and above only. Minors are not permitted to use this platform under any circumstances. Age verification is mandatory when creating an account, and additional documents may be requested in cases of doubt.

Important for Parents

  • Be careful to ensure that your child or underage family member cannot access kraiya.
  • Use parental control software on your device.
  • Keep your account login details private and keep your device locked.
  • If you notice any suspicious activity, inform our support team immediately.

Warning Signs

Recognise the signs of problem gambling

If any of the following signs appear in you, it may indicate a problem. Do not hesitate to seek help.

  • You are continuously spending more than your budget and placing larger bets to recover losses.
  • You are hiding your gambling from family and friends or lying about it.
  • You repeatedly try to stop playing but are unable to.
  • You are neglecting work, family, or social responsibilities for the sake of gambling.
  • You are borrowing money or selling assets to fund gambling.
  • You feel restless, irritable, or anxious when you are not playing.

Taking Action

How to Set Limits and Self-Exclude

Using responsible gaming tools at kraiya is very straightforward. In just a few steps you can make your account safer. Follow the steps below.

01

Log in to Your Account

Access your kraiya account and click the profile icon in the upper right corner.

02

Go to the "Responsible Gaming" Section

From the settings menu, select the "Responsible Gaming" option.

03

Activate Your Preferred Tool

Choose from deposit limit, session limit, time-out, or self-exclusion — whichever you need — and set the amount or duration.

04

Confirm and Save

Confirm the changes. Lowering a deposit limit takes effect immediately. Contact live chat for support.

05

Contact the Support Team

If you have difficulty with the settings yourself, contact our 24/7 live chat or [email protected] — we will help you.

Good Advice

The golden rules of responsible gaming

Do

  • Set a fixed budget before playing and stick to it.
  • See gambling as a form of entertainment, not a source of income.
  • Take regular breaks and ensure you get enough sleep and rest.
  • Stay calm when you lose and think of it as the cost of entertainment.
  • Spend time with family and friends — maintain your social life.
  • Use kraiya's support tools when you need them.

Do Not

  • Do not bet while drinking alcohol or under mental stress.
  • Do not rush to place more bets to recover losses.
  • Never play with borrowed money or money set aside for bills.
  • Do not place large bets to impress others or due to social pressure.
  • Do not stay up all night playing in the hope of winning.
  • Never lie about the time spent or the amount wagered.

Support

We are here when you need help

If gambling becomes a problem, seeking help is the courageous thing to do. Our trained support team at kraiya is always by your side. Your privacy will be completely protected.

24/7 Live Chat

Talk to our support team in Bengali at any time. Get advice on any responsible gaming matter.

Email support

Send your concern or request to [email protected]. Our team will respond promptly.

Our Commitment

kraiya's Responsible Gaming Policy

kraiya believes that every player's mental and financial wellbeing is most important. Our responsible gaming policy is founded on the following principles:

  • Keeping minors completely away from gambling — age verification is mandatory.
  • Ensuring players have the opportunity and ability to set their own limits.
  • Staying proactive in identifying problematic behaviour and providing support.
  • Transparently providing information about terms of play, odds of winning, and risks.
  • Maintaining responsibility in advertising while keeping player data secure.
  • Resolving any complaints quickly and fairly.

Common Questions

Questions and Answers on Responsible Gaming

Yes, age verification is mandatory when creating an account at kraiya. Only individuals aged 21 or above may use the platform. In cases of doubt, documents such as a national identity card or birth certificate may be requested.

Lowering a deposit limit takes effect immediately. However, if you want to increase the limit, a 24-hour waiting period applies — this is to prevent impulsive decisions in the heat of the moment. This rule is in place to protect the player.

After activating self-exclusion, you will be given the opportunity to withdraw any remaining balance in your account. Withdrawals are generally completed within 15 minutes to 2 hours. Contact our live chat for more details.

A time-out is a short-term break — typically from 24 hours to 30 days. Once the period ends, your account is automatically reactivated. Self-exclusion is long-term — from 6 months to 5 years. Your account cannot be reactivated before the self-exclusion period ends.

kraiya's 24/7 live chat support team is specially trained on responsible gaming matters. If you contact us via live chat or at [email protected], they will help you set up tools, take a break, or close your account. All information is kept completely confidential.

Yes, you can permanently close your kraiya account if you wish. To do so, submit a request via our live chat or at [email protected]. You will be given the opportunity to withdraw your balance before the permanent closure.

Play Safe, Play with Enjoyment

Enjoy the responsible gaming environment at kraiya. Browse our game categories or read the FAQ for any questions.

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